1

Welcome

2

Your small business needs social media

3

Exercise Files

1

Social media definitions

2

Understand the big social networks

3

Use social media to listen to your customers

4

Add social media to your marketing mix

5

Understand Social Media Marketing Quiz

4 questions

1

Set your social media goals

2

Understand your customers social media habits

3

Craft a social media policy

4

Create a social media plan

5

Build your social media team

6

How to make time for social media

7

Develop Your Strategy Quiz

1 questions

1

Next Steps